Privacy notice

Who we are

Delta Vision ("we", "us") is the controller of the personal data described in this notice. Our address is 3 Mead Court, Thorpe Mead, Banbury, OX16 4RZ, United Kingdom. For anything about your data, email sales@deltavision.com or write to us at that address.

We are not required to appoint a data protection officer and have not done so.

What we collect and why

When you send us a message

The contact form on our Home page and the Request details form on product pages ask for your name, email address, phone number and message. You can also give your company and the products you are interested in. We use these details to answer your enquiry, prepare a quote and, if you order, arrange the order with you. The same applies when you email or call us directly.

• Lawful basis: taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)). Where you write on behalf of a business, our legitimate interest in answering business enquiries (Article 6(1)(f)).
• The fields marked as required are needed to send the form. Without them we cannot reply through it, but you can always email us instead.

Spam protection

Before a message is accepted, Cloudflare Turnstile checks that it comes from a person rather than a bot. To do this it processes your IP address and information about your browser and device.

• Lawful basis: our legitimate interest in keeping the form free of spam and abuse (Article 6(1)(f)).

When you browse the site

Our host, Cloudflare, processes your IP address and the technical details of each request, such as your browser, the page asked for and the time, to deliver the site and protect it from attacks. Videos stream from Mux, so your browser connects to Mux's servers, which see your IP address while a video plays.

• Lawful basis: our legitimate interest in running a secure website that works (Article 6(1)(f)).

We do not use advertising or tracking tools, and we do not build profiles of visitors.

Site statistics

To learn which pages and products interest visitors and how they find us, the site counts what happens on its public pages: the page, the site or campaign link that led to it, how far down and for how long it was read, and what was used on it, such as Compare, a filter, a video or the contact form. Cloudflare Web Analytics also counts page views and measures how quickly pages load. Each event is counted on its own, with the country and the kind of device (phone, tablet or computer) the request came from. Nothing is stored on your device for this and no identifier is given to you, so we cannot tell visits apart or link them to you.

No statistics are collected from visitors in the European Economic Area, from browsers that send Global Privacy Control, or once you switch them off here. Your choice is kept in this browser.

• Lawful basis: our legitimate interest in understanding how the site is used so we can improve it (Article 6(1)(f)). Under PECR, reading what these statistics need from your browser falls under the exception for statistics that improve a service, so it does not need consent, and you can object at any time with the switch above.

Cookies and storage on your device

Our public pages set no cookies. The site keeps a little information in your browser so the features you use keep working:

• in local storage, until you clear it: the products you add to Compare, the filters you choose on product listings, a timestamp that lets the site load the next pages ahead of time and, if you switch the site statistics off, that choice;
• in session storage, gone when you close the tab: the timing of page transitions and the volume you set on a video.

None of it is sent to us. The staff area of the site sets one cookie to keep staff signed in. All of this is strictly necessary for something you or our staff asked for, so under the Privacy and Electronic Communications Regulations (PECR) it does not need consent.

Who handles your data for us

We use these service providers. They act only on our instructions, under contracts that require them to keep your data secure:

• Cloudflare, Inc.: hosts the site, protects it, runs the Turnstile spam check and keeps the site statistics.
• Sanity AS: stores the messages sent through our forms.
• Resend: delivers those messages to our sales inbox by email.
• Mux, Inc.: streams the videos on the site.
• Our email provider: holds the inbox where our sales team reads and answers your messages.

We share your details with anyone else only where an order you place needs it, for example with a carrier or an installer, where the law requires it, or with your agreement. We never sell your data.

Transfers outside the UK

Some of these providers process data in the European Economic Area or the United States. Transfers to the EEA are covered by the UK's adequacy regulations. Transfers to the United States rely on the UK Extension to the EU-US Data Privacy Framework where the provider is certified under it, and otherwise on the International Data Transfer Agreement or the International Data Transfer Addendum issued by the Information Commissioner's Office. Ask us for a copy of the safeguards that apply.

How long we keep it

• Enquiries that do not lead to an order: up to two years after our last contact with you, then deleted.
• Customers: six years after the end of the financial year in which our last contract with you ended, as UK tax and company law requires.
• Site statistics: the counted events for three months; Cloudflare Web Analytics keeps its page view figures for up to six months.
• Spam checks and request logs: kept briefly by Cloudflare for security, under Cloudflare's own retention periods.

Your rights

Under UK data protection law, and EU law where it applies to you, you have the right to:

• ask for a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict how we use it;
• object to our use of it where we rely on our legitimate interests;
• receive the data you gave us in a portable format, or have it sent to another organisation.

To use any of these rights, email sales@deltavision.com. We answer within one month and in most cases there is no charge. We may ask you to confirm who you are first.

Complaints

If you are unhappy with how we handle your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. If you live or work in the European Union, you can also complain to the data protection authority there; in Austria that is the Datenschutzbehörde.

Automated decisions

We make no decisions about you by automated means alone that have legal or similarly significant effects. If the spam check stops a message, try again or email us.

Marketing

We do not send marketing emails. If we ever offer a newsletter, you will sign up for it separately and can leave at any time.

Changes to this notice

We update this notice when the way we handle your data changes. The date at the top shows when it last changed.